← To You, Love Me

Legal

Terms of Service

Effective September 23, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Michael Carolan, an individual doing business as To You, Love Me (“we,” “us,” or “our”). They govern your use of the To You, Love Me app and the website at toyoulove.me (together, the “Service”). Our Privacy Policy explains how we handle your information and is incorporated into these Terms.

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. By using it, you confirm that you are. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or legal guardian.

2. The Service

To You, Love Me lets you upload a photo, write a message, and have a physical postcard printed and mailed on your behalf to a recipient in the United States. We are not the postal service, and we do not control mail once it is handed to a carrier. We may change, suspend, or discontinue features at any time.

3. Your account

  • You must provide accurate information and keep your account and login secure. You are responsible for activity under your account.
  • You may not share your account or use the Service on behalf of others in a way that misrepresents who is sending a postcard.
  • You can delete your account at any time in the app. Doing so is permanent and is described in the Privacy Policy.

4. Payments, subscriptions, and refunds

Payments are processed by Stripe. Current pricing is shown in the app before you pay.

  • Free plan. No monthly fee. You pay the per-letter price each time you send a postcard.
  • Plus plan. A recurring monthly subscription (“Plus”) that includes a set number of letters each month and a reduced price on additional letters. The price and included quantity are shown in the app when you subscribe.
  • Billing. Subscriptions renew automatically each month until cancelled, and you authorize us (through Stripe) to charge your saved payment method on each renewal.
  • Cancelling. You can cancel Plus at any time in the app. Cancellation takes effect at the end of the current paid period: you keep Plus benefits until then, and you will not be charged again. You are not charged a cancellation fee.
  • No refunds for cancellations. Cancelling Plus does not refund the current month or any part of it. The current period is not refunded or prorated.
  • Postcards already sent. Once a postcard has been printed or mailed, the charge for it is not refundable. If we fail to produce a card you paid for, we will refund that charge.
  • Price changes. We may change prices. We will give notice before a change applies to your subscription, and you may cancel before it takes effect.

5. Your content and acceptable use

You are responsible for the photos, messages, captions, and any other content you submit (“Your Content”), and for the recipient information you provide. You must have the right to use and send everything you submit.

Because postcards are mailed without an envelope, anyone who handles the card can see the image and message on it. You must not submit content that:

  • is unlawful, threatening, harassing, defamatory, hateful, or invasive of another’s privacy;
  • is sexually explicit, pornographic, or otherwise sexually oriented material;
  • depicts violence, self-harm, or the exploitation or endangerment of any person, including minors;
  • infringes anyone’s copyright, trademark, or other rights;
  • contains another person’s private information that you do not have the right to share; or
  • is otherwise objectionable or unsuitable to be seen by whoever handles the mail.

You must also ensure every postcard is deliverable and mailable under United States Postal Service regulations. In particular, you must provide a complete, correct, and deliverable United States mailing address for each recipient, and you must not submit content that the USPS will not accept for mailing (for example, content that is unmailable under the USPS Domestic Mail Manual, including obscene or sexually oriented matter, or content that is otherwise prohibited). We only mail to addresses within the United States.

We may refuse to print or mail, or may remove, any content or order that we believe violates these Terms or applicable law, and we may suspend or terminate accounts that violate them. If we refuse an order for a reason within your control, we may not refund it.

6. Delivery

We print and hand your postcard to a mail carrier for delivery. We do not guarantee delivery, and we do not control the postal service. Delays, loss, and misdelivery can happen and are outside our control. If a postcard you paid for is lost or never delivered, contact us at legal@toyoulove.me and we will look into it on a case-by-case basis. We are not obligated to re-send or refund, and any re-send or refund is at our discretion.

You are responsible for the accuracy of the recipient’s address. If a card cannot be delivered because of an address you provided, we are not obligated to re-send or refund it.

7. Your Content license

You keep ownership of Your Content. By submitting it, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, reproduce, and use Your Content solely to operate and provide the Service — including printing and mailing your postcards, and displaying content you choose to make public within the app. This license ends when you delete Your Content or your account, except for copies we must keep for completed orders and legal or financial records.

8. Our intellectual property

The Service, including the app, our name and logo, and the design, text, and software behind it, is owned by us or our licensors and is protected by law. We grant you a limited, personal, non-transferable, revocable license to use the app for its intended purpose under these Terms. You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Service except as permitted by law.

9. Third-party services

The Service relies on third parties such as Stripe (payments), Supabase (hosting), Google (optional sign-in and web fonts), Sentry (error monitoring), and our print and mailing vendor. We are not responsible for the acts or omissions of these third parties.

10. Apple App Store terms

If you downloaded the app from the Apple App Store, the following applies:

  • These Terms are between you and us only, and not with Apple. Apple is not responsible for the app or its content.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
  • We, not Apple, are responsible for addressing any claims relating to the app, including product liability, any failure to conform to legal or regulatory requirements, and claims under consumer protection or similar laws.
  • We, not Apple, are responsible for investigating, defending, settling, and discharging any claim that the app or your use of it infringes a third party’s intellectual property rights.
  • You represent that you are not located in a country subject to a U.S. government embargo or designated as “terrorist supporting,” and that you are not on any U.S. government list of prohibited or restricted parties.
  • You must comply with applicable third-party terms when using the app.
  • Apple is a third-party beneficiary of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any postcard will be delivered. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO the Service, even if we were advised of the possibility. Our total liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or fifty U.S. dollars ($50). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including claims by a recipient of a postcard you sent.

14. Dispute resolution and arbitration

Please contact us first at legal@toyoulove.me so we can try to resolve any dispute informally.

Binding arbitration. Except as stated below, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court, administered by a recognized arbitration provider under its consumer rules. The Federal Arbitration Act governs the interpretation of this section.

Class action waiver. You and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

Small claims and injunctive relief. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Right to opt out. You may opt out of this arbitration section by emailing us at legal@toyoulove.me within 30 days of first accepting these Terms, with your name and a statement that you opt out. Opting out does not affect any other part of these Terms.

Minors. If you are under 18 years old, the arbitration and class-action-waiver provisions above do not apply to you.

15. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, it will be brought in the state or federal courts located in New York, and both parties consent to their jurisdiction.

16. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms or if we discontinue the Service. You may stop using the Service at any time. Sections that by their nature should survive termination — including payments owed, your content license for completed orders, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above and, for significant changes, take reasonable steps to notify you. Continuing to use the Service after an update means you accept the revised Terms.

18. Contact

Questions about these Terms? Email legal@toyoulove.me.